Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Subscriber,” “you,” or “your”) and Klowd (“Company,” “we,” “us,” or “our”) governing your access to and use of the Klowd platform, including our website at www.klowd.software and all related services (collectively, the “Service”).

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Klowd provides a white-label online platform for salons. The Service includes a custom domain, a fully branded website, online appointment booking, staff and schedule management, client management, social media integration, and automated email notifications. The platform is provided on a software-as-a-service (SaaS) basis and is accessible via web browsers.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

4. Subscription and Payment

The Service is offered at a subscription price of $100.00 USD per month per salon location. Subscriptions are billed monthly in advance. All fees are non-refundable except as expressly stated in our Cancellation Policy.

We may offer a free trial period. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged the applicable fee. Trial terms will be disclosed at the time of sign-up.

All payments are processed securely through Stripe. We do not store your credit card information on our servers. By providing payment information, you authorize us to charge your payment method on a recurring monthly basis until you cancel.

We reserve the right to change our pricing with 30 days' advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

5. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, your access to the Service will continue through the end of your current billing period. No partial refunds are issued for unused time within a billing period. For full details, see our Cancellation Policy.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Upload or transmit malicious code, viruses, or harmful data
• Use the Service to send unsolicited communications (spam) to end users

We reserve the right to suspend or terminate your account for violations of this section.

7. Data Ownership

You retain ownership of all data you input into the Service, including client records, appointment data, staff information, and business configuration (“Your Data”). We do not claim any ownership rights to Your Data.

You grant us a limited license to use, process, and store Your Data solely for the purpose of providing and improving the Service. We will not sell Your Data to third parties. For details on how we handle data, see our Privacy Policy.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Klowd and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Klowd and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in the State of Utah.

14. Contact

If you have questions about these Terms, please contact us at:

Klowd
Email: chris@klowd.software
138 E 12300 S, Ste C-1033
Draper, UT 84020